Grafton new hampshire Body Shops

Recent Reviews

• 1 5

  Banks Auto Body

  Unprofessional entity that preforms subpar work.

  “I am the owner of a 2017 Cadillac CTS 2.0 Turbo luxury sedan. I purchased this vehicle brand-new from Banks Chevrolet and in the same year during the winter had an incident where the vehicle slid off the road at low speed and hit a snowbank and incurred minor damages. The vehicle was less than a year and a half old when the incident took place. I brought it to Banks collision Center so I would have some continuity. This was an error in judgment on my part. The vehicle required a full replacement of the front bumper cover and paint work (no body work) on the left rear door and quarter panel as a result of scratches. The car was ready approximately one week after dropping it off and upon first inspection, heavy runs were noticed in the left rear quarter panel and the paint did not match in texture or color. After some time talking to the manager, they agreed to repaint the door, quarter panel and other affected areas. The second time was no better and still did not match the vehicle's color or texture. Keep in mind this vehicle was only a year and a half old and had approximately 15,000 miles. This happened one more time until I finally accepted what was still an inferior product. Fast-forward another year and a half: Now at this point, the front bumper cover, which was replaced with a brand-new one started to lose all of the paint. I made another appointment and brought it back only to hear the body shop manager claim the splotches of missing paint were somehow due to rock chips. I fervently disagree because I’m not an idiot and he finally conceded it must be a problem with the paint products they used. Again, they took the vehicle back in and repainted it. All seemed well after that event and I’m still waiting for some other failure to develop. In all fairness, at least for me, the manager did step up and concede the issues laid squarely in their arena. After some bickering about all of the issues, the manager performed a full recon of th”

• 1 5

  Banks Auto Body

  Unprofessional entity that preforms subpar work.

  “I am the owner of a 2017 Cadillac CTS 2.0 Turbo luxury sedan. I purchased this vehicle brand-new from Banks Chevrolet and in the same year during the winter had an incident where the vehicle slid off the road at low speed and hit a snowbank and incurred minor damages. The vehicle was less than a year and a half old when the incident took place. I brought it to Banks collision Center so I would have some continuity. This was an error in judgment on my part. The vehicle required a full replacement of the front bumper cover and paint work (no body work) on the left rear door and quarter panel as a result of scratches. The car was ready approximately one week after dropping it off and upon first inspection, heavy runs were noticed in the left rear quarter panel and the paint did not match in texture or color. After some time talking to the manager, they agreed to repaint the door, quarter panel and other affected areas. The second time was no better and still did not match the vehicle's color or texture. Keep in mind this vehicle was only a year and a half old and had approximately 15,000 miles. This happened one more time until I finally accepted what was still an inferior product. Fast-forward another year and a half: Now at this point, the front bumper cover, which was replaced with a brand-new one started to lose all of the paint. I made another appointment and brought it back only to hear the body shop manager claim the splotches of missing paint were somehow due to rock chips. I fervently disagree because I’m not an idiot and he finally conceded it must be a problem with the paint products they used. Again, they took the vehicle back in and repainted it. All seemed well after that event and I’m still waiting for some other failure to develop. In all fairness, at least for me, the manager did step up and concede the issues laid squarely in their arena. After some bickering about all of the issues, the manager performed a full recon of th”

• 1 5

  D and A Auto Body North

  D and A, Don't go there, Run away!

  “Dave has no clue, doesn't pay attention to detail, he just doesn't care. Had to send my car to another shop to fix what he ruined.”